Return Policy

At LA LEYENDA Perfumes, customer satisfaction is our priority. We are committed to ensuring that you are delighted with your purchase. Please read our return policy carefully to understand your rights and obligations.

1. Eligibility for Returns
Due to the nature of perfumes and hygiene standards, we accept returns only under the following conditions:
The product is unused, unopened, and in its original packaging with all seals intact.
The return request is initiated within 14 days of the purchase date.
Proof of purchase, such as a receipt or order confirmation, is provided.
The product is damaged or defective upon arrival.

2. Non-Returnable Items
We cannot accept returns for:
Opened or used products.
Items without original packaging or missing components.
Gift cards or promotional items.

3. Return Process
To initiate a return:
Contact our Customer Support team via email at info@laleyendaperfumes.com or call us at +971568880771
Provide your order details and the reason for the return.
Once approved, you will receive instructions on how to send the product back to us.
Ship the item(s) to the provided return address using a trackable shipping method.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to your original payment method within 7-10 business days.
Shipping fees and any additional charges are non-refundable.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you may return the original item (if eligible) and place a new order.

6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will provide a replacement or refund at no additional cost after verifying the issue.

7. Shipping Costs for Returns
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
We recommend using a trackable shipping service to ensure your return reaches us.

8. International Returns
For international orders, the customer is responsible for all return shipping costs, customs duties, and taxes. Refunds will exclude these fees.

Contact Us
If you have any questions about our Return Policy, please get in touch:

Email: info@laleyendaperfumes.com
Phone: +971568880771
Address: - AbuDhabi, Al Muroor

We value your trust and strive to provide an exceptional shopping experience.